Clienteling for Online Brands

Turn your customer experience team from a cost center to a revenue center. Rep gives your customers a new type of relationship with your brand—one that’s assistive, responsive, and authentic. By talking with your customers in the right channels, at the right time, and with the right context, you can provide a powerful clienteling experience that drives measurable lifetime value.

CLIENTELING THAT DRIVES MEASURABLE REVENUE

Rep is not just a new age helpdesk. Rep brings the high-end retail practice of clienteling to online brands. Turn your service team into a revenue center with proactive messaging, smart follow-ups, product recommendations, sales attribution, and more.

CROSS-CHANNEL, WITH MESSAGING AT CORE

Talk to your customers across any channel from a single platform. Rep powers chat on your site and inside your mobile app, SMS, Facebook Messenger, and other social messaging platforms, as well as email and voice.

CENTRALIZED CUSTOMER VIEW ACROSS ALL SYSTEMS

Leverage all of your customer data scattered across your systems for a complete profile and timeline of events for every customer. Your team needs a 360 view of your customer to deliver the most personalized and efficient service.

A SINGLE INTERFACE

Rep serves as the central hub for all of your customer data scattered across various systems and powers all of your customer communication channels from a single interface. Rep is built for fast-paced CX teams delivering high-quality, personalized service with measurable revenue impact.

AUTHENTIC CONNECTION AT EVERY MOMENT

Today’s CX tools reduce customer interactions to a series of support tickets. Rep thinks of your customer as a person and customer experience as a relationship. Rep lets your team connect with customers across the customer’s journey, in real conversations that build loyal clienteling relationships.

POWERFUL INTEGRATIONS

Rep integrates with your ecommerce platform, order management system, data routers, and proprietary databases to equip your team with a complete view of every customer to deliver the highest quality service with increased efficiencies.

OMNICHANNEL COMMUNICATION

Rep powers all of your channels in a single interface, letting you talk to your customers wherever they’re at. Rep is the ideal communication platform for a truly omnichannel brand. Rep was built from scratch with the understanding that in addition to email and phone, channels like chat, SMS, and social messaging platforms will be a big part of your future customer communication. Your brand should be able to talk to your customers where they talk to their best friends.

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