Rep is a multi-channel helpdesk that increases conversion and customer LTV for online retail stores.

Multi-channel CRM

All customer conversations from a single platform -- web chat, SMS, Facebook Messenger, email, voice, in your mobile app, etc.

Simple pricing for a platform that pays for itself   

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Try free for 30 days

$79

Premium

per user/month, billed annually

Premium has all the core features of Rep


Shopify integration

Product catalog integration

Sales metrics & attribution

Outbound messaging & bulk send

Multi-channel integrations

Team workflows & efficiency tools

Reporting dashboard & CSV export

Early access to new features releases

In-app/email support

Get Started

Shopify Integration 

Your customer profile, order history, and product catalog at your fingertips.

Cross-channel Follow-up

Stay in touch after they leave

Rep supports SMS text messaging, email, Facebook Messenger, and other channels from a single interface, so you can schedule follow-ups and provide clienteling service wherever your customers are. 

Text your customers when their package delivers to make sure they love it. Check in about that special event they told you about. Send personalized product suggestions and styling tips.

Targeted Proactive Chat

Engage your shoppers

Rep leverages your customer data and user behavior to identify which customers on your site could use a personal touch. With targeted proactive chat, you can focus on engaging the right customers at the right moment for the highest business impact.

Sales Reporting & Sales Attribution

Get smart with sales insights

With Rep’s sales reporting analytics, you will know exactly how much business your chats are generating and which sales associates are leading the way. Best of all, our leaderboard and real-time sales attribution alerts will keep your reps motivated! If your team works on commission, tracking online sales has never been easier. 

Customer Profile & Order History

Know who you're talking to

Pull in your customer data scattered across systems to deliver the most personalized and efficient shopping experience. Rep integrates with your ecommerce platform, Segment, and internal systems to expose a 360 degree view of your customer alongside every conversation.  

Product Catalog & Draft Orders

Sell your products

With Rep's product catalog and inventory integration, you can say "Here, try this on!" across any channel and offer a concierge-level service with measurable revenue uplift.  

Live chat on your site that Drives Sales

Rep increases customer lifetime value for online stores across verticals. Join our early customers in transforming the online shopping experience.

starting at

$149

Enterprise

Contact us for a quote

per user/month, billed annually

Enterprise includes everything in Premium, plus:


Integration support for your ecommerce platform

Segment integration

Reporting API

Dedicated account manager

Dedicated Slack channel for support & project collaboration

Setup & training

Insight into Rep product roadmap

Growing community of ecommerce leaders that rely on Rep

Sales Focused 

Drive revenue with proactive chat, cross-channel follow-up, draft orders, and sales metrics.

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Join our customers in transforming the online shopping experience. 15 minutes to setup. 

Request your 30-day free trial. No credit card required.

Get Started

Chat on your site that Drives Sales

Rep is a multi-channel helpdesk that increases conversion and customer LTV for online retail stores.

Customer Profile & Order History

Know who you're talking to

Pull in your customer data scattered across systems to deliver the most personalized and efficient shopping experience. Rep integrates with your ecommerce platform, Segment, and internal systems to expose a 360 degree view of your customer alongside every conversation.  

Targeted Proactive Chat

Engage your shoppers

Rep leverages your customer data and user behavior to identify which customers on your site could use a personal touch. With targeted proactive chat, you can focus on engaging the right customers at the right moment for the highest business impact.

Product Catalog & Draft Orders

Sell your products

With Rep's product catalog and inventory integration, you can say "Here, try this on!" across any channel and offer a concierge-level service with measurable revenue uplift.  

Cross-channel Follow-up

Stay in touch after they leave

Rep supports SMS text messaging, email, Facebook Messenger, and other channels from a single interface, so you can schedule follow-ups and provide clienteling service wherever your customers are. 

Text your customers when their package delivers to make sure they love it. Check in about that special event they told you about. Send personalized product suggestions and styling tips.

Sales Reporting & Sales Attribution

Get smart with sales insights

With Rep’s sales reporting analytics, you will know exactly how much business your chats are generating and which sales associates are leading the way. Best of all, our leaderboard and real-time sales attribution alerts will keep your reps motivated! If your team works on commission, tracking online sales has never been easier.

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