Everyone texts.

Your customers want to text with you.

Over 3 billion people globally use SMS messaging. People love to text because it's convenient and useful. Any cell phone can send text messages, not just smartphones. People can text anytime, from anywhere. And it's not just with friends: In a recent survey, 89% of people want to be texting with businesses.


Rep makes it easy.

You see and respond to text messages on your computer, from a simple website. There's nothing to install, and you get to type with a physical keyboard. Easily hand off conversations between employees, so you never drop the ball. Shortcuts help you save time by automatically responding to common questions. Get detailed reports on all recent conversations, to see patterns in your business.

Ready to start texting with customers?

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Texting builds relationships with your customers.

SMS is faster than phone calls, so you can help people quickly, and talk with multiple people at once. See names and previous conversations, so you can give personalized responses and build real relationships. Share more than just words, like photos of merchandise or directions to your store. Do it all across any language that your customer speaks. 

Your customers can text your business from their phones. 
They can ask common questions or make specific requests. 
Texting works from any phone, and can be done from anywhere.

You respond from your computer. 
Have SMS conversations from a simple website. Your team can see who is texting and give personalized responses. 

How will you text with your customers?

Businesses are using Rep to connect with people.

MM.LaFleur stylists use Rep to provide their customers with a concierge shopping experience.

La Casa uses Rep to run a 24/7 domestic abuse hotline via SMS.

Ready to start texting? Get early access to Rep:

Gyms can send special events, new classes, and sales.

Stores can answer common questions like hours and prices.

Nonprofits can provide direct service, answering questions and giving advice.

Hotels can text with guests for special requests or room service.

Apartment buildings can text with residents for community updates or to schedule repairs.

Stores can follow up after a big purchase to check customer satisfaction.

Specialty stores can update customers when a rare item comes into stock.

Home service providers can answer questions, give quotes, and schedule visits.

Museums can answer questions about the exhibits from visitors as they explore the museum.

Get Early Access

Start using Rep, the simplest way for businesses 
to build customer relationships through SMS.

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Simple pricing for a powerful new channel    

Try free for 30 days

$49

Rep: SMS

per team member per month

Twilio per-message fees not included


Team collaboration

Smart Auto-Assignment & Queue Management

Desktop, Email, and Slack Notifications 

Canned Responses

Away Messages & Office Hours

Custom Tagging and Notes

Customer Timeline

Follow-Up Queue

Bulk Messaging & Campaigns

Canned Responses 

Collision Detection

Reporting Analytics & Data Export

Shopify Integration

Early access to new features releases

In-app/email support

Rep gives you a powerful new way to communicate with your customers that is convenient, efficient, and personal.

Contact Us

Rep: Enterprise

Contact us for a quote

Enterprise includes everything in Rep: SMS, plus:


Integration Support For Your Ecommerce Platform

Product Catalog & Inventory Integration

Sales Metrics & Attribution

Triggered Proactive Messages 

Multi-channel integration, including web chat, Facebook Messenger, Email, Voice, mobile SDK

Segment integration

Reporting API

Dedicated account manager

Dedicated Slack channel for support & project collaboration

Setup & training

Insight into Rep product roadmap

Start your 30-day free trial. No credit card required.

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