The Customer Assistance Platform

A cross-channel helpdesk designed for customer-obsessed online brands

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Assistance at every step of the customer journey

Rep is a modern helpdesk with messaging at its core. It powers thoughtful communication at every step in the customer journey. Whether shoppers are browsing your store, awaiting delivery, in need of help, or looking for your latest recommendation, Rep can make it happen.

BROWSE & DECIDE

Create a trusted expert relationship

Rep brings the high-end retail practice of clienteling to online brands and enables your support team to become digital shopping assistants for your customers while they browse your site or app.

PURCHASE

Frictionless Checkout

Rep powers in-conversation product recommendations that turn support interactions into sales opportunities, so you can turn your support team from a cost center into a revenue center.

POST PURCHASE SUPPORT

Customer love

Is it the perfect fit? Do you need a belt to go with those shoes? Automatically reach back out to customers at the right time to provide post-purchase support and keep the conversation with your brand going.

REACTIVATE

Continued cycle

The first purchase is just the beginning of your relationship with your customer. Rep enables automated, thoughtful follow ups to re-engage existing customers and drive repeat purchases.

All channels in one

Talk to your customers

Some customers want to chat on your site, some want to text you from their phone, and some still want to email you. Rep brings these conversations together into one unified platform so your customers can talk to your brand the way they talk to their friends.

85% of shoppers

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98% of customers

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90% of brands

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See what our customers say about us

Top brands in ecommerce rely on Rep

“Using Rep as a tool has been 100% the right step for the M.Gemi team. I couldn't encourage working with them and using Rep more!”

Lesley Mottla, SVP Product & Customer Experience

“Customers that text via Rep during their Bento box try on have 43% uplift in LTV.”

Katie Twidwell, A. Director Experience Ops

“We chose Rep to enable our customer support team to become revenue generating and we're very happy with that decision.”

Mike Earl, Head of Omni Channel

Top brands rely on Rep

We're proud to work with the most innovative brands in digital retail

Ready to make your customers obsessed?

Schedule a demo today

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