Helpful Summary

• Overview: The article explores top AI sales chatbots, focusing on tools like ServiceBell's AI Live Chat. These platforms offer advanced engagement features, such as text, audio, and video, to enhance sales and customer support.

• Why Trust Us: Top businesses use ServiceBell’s inbound solution to engage more sales-qualified leads and significantly increase their conversions.

• Why It Matters: Leveraging AI chatbots can automate customer interactions, streamline sales processes, and enhance the customer experience, leading to higher conversion rates.

• Action Points: We recommend booking a ServiceBell demo to learn more about how our solution works for qualifying and engaging more high-intent leads.

• Further Research: Explore our blog for more expert insights and tips to improve your inbound and outbound sales process.

Looking for the Best AI Sales Chatbot for your Business? 

Generic chatbots are everywhere–67% of consumers across the world have interacted with one in the past year. But they mostly fail to engage leads, letting many potential customers slip away. 

But you can turn things around with an AI sales chatbot. These intelligent digital agents engage leads at the right moment, nurturing them with personalized interactions and providing the information they need to make decisions faster. 

It's like having a tireless sales team member who never misses an opportunity to convert a lead.  But with so many options out there, how do you choose the right one? 

In this ServiceBell article, we'll introduce you to the top AI sales chatbots, including their features, pricing, pros, and cons. 

What is an AI Sales Chatbot?

An AI sales chatbot is an advanced digital assistant designed to engage website visitors and guide them through the sales process. Unlike traditional chatbots that follow rigid scripts, these AI-powered tools use natural language processing, knowledge base integration, and machine learning to understand and respond to queries in a more human-like manner.

These chatbots can: 

• qualify leads

• answer product questions

• schedule demos, and 

• handle basic objections

They work 24/7, ensuring no potential customer is left unattended. Even better, they learn and improve over time, adapting their responses based on successful interactions. You can also integrate AI sales chatbots with your CRM, providing your sales teams with valuable insights and warm leads.  

Why is an AI Sales Chatbot Important?

Here are a few ways AI sales chatbots can drive sales: 

Increases Lead Conversion Rates

One of the most significant benefits of an AI sales chatbot is its ability to convert website leads into closed customers. By engaging visitors at the right moment with tailored messages and offers, chatbots can significantly improve the chances of generating sales. They can also pre-qualify leads by asking pertinent questions, ensuring that your sales team spends time on prospects that are more likely to convert.

Enhances Customer Experience

AI sales chatbots enhance the customer experience by providing instant and personalized responses. Customers often expect quick and accurate information, and these chatbots are invaluable. They can answer queries, guide users through the sales process, or complete unique tasks. This level of responsiveness exceeds customer expectations, leading to higher satisfaction and engagement.

Streamlines Sales Processes

AI sales chatbots streamline the sales process by automating repetitive tasks and providing consistent support. They can handle common inquiries, schedule appointments, and even provide follow-ups, freeing up human sales representatives to focus on more complex and high-value tasks. This automation reduces the sales cycle time and increases the efficiency of the sales team.

Operates 24/7

Unlike human employees, AI sales chatbots are available around the clock. This 24/7 availability ensures that potential customers can receive assistance at any time, regardless of time zones or business hours. With their 'always on' feature, chatbots seize leads and offer support round the clock, ensuring no opportunity to connect with visitors goes amiss when your team is offline.

Criteria to Consider When Choosing an AI Sales Chatbot

With various options available, it’s important to ensure you choose an AI sales chatbot that best aligns with your business needs and goals. Considering these key criteria will help you make the right choice: 

• User-Friendly Interface: Both the setup process and the user interface should be intuitive and easy to use. A user-friendly chatbot minimizes your team's learning curve and ensures quick implementation.

• Customization and Personalization: Look for a chatbot that allows customization in terms of conversation flows, branding, and responses. The ability to personalize interactions based on user data and behavior is essential for creating meaningful customer engagements.

• Natural Language Processing (NLP) Capabilities: A good NLP engine enables the chatbot to understand and respond to user inputs accurately and contextually. This capability is crucial for providing a more human-like and effective interaction.

• Scalability: As your business grows, the chatbot should be able to handle an increasing volume of interactions without compromising performance. Scalability ensures that the chatbot can support your business through various growth stages.

• Ease of Integration:  The chatbot should easily integrate with your existing systems, such as CRM, email marketing platforms, and other sales tools. This integration ensures a smooth flow of data and enhances the efficiency of your sales processes.

7 Best AI Sales Chatbots for 2024

1. ServiceBell

2. Engati

3. Chatfuel

4. Drift

5. Tidio

6. Watermelon Pulse

7. Zendesk

1. ServiceBell

Let’s start with our tool, AI Live Chat. We’ve designated this intelligent tool to drive sales by better engaging your prospects and giving them just what they need, and when they need it, to make a decision. 

It stands apart from traditional chatbots by prioritizing a real-time chat that mimics what a user gets interacting with a human. Customers can interact with the tool live to get answers to their questions and resolve issues, all with zero wait time. 

ServiceBell’s AI Live Chat tool is more than your regular sales chatbots. It’s positioned as an “AI SDR” (Sales Development Representative), capable of engaging your website visitors through text, audio, and video, making it a versatile tool for sales and marketing teams.

Key Features

• Human-Like Engagement: Supports text, audio, and video, providing a richer interaction experience. It also uses advanced AI to understand context and nuance, enabling it to respond in a way that mimics human conversation.

• AI-Powered Insights: Our tool leverages data from user interactions and website content to provide relevant responses and suggestions. It also monitors visitor behavior to better understand intent and provide targeted engagement.

• Extensive Integrations: It seamlessly integrates with popular CRM systems to analyze and track intent signals and user touchpoints, enabling it to execute a seamless marketing-to-sales handoff.  

• Proactive Assistance: Engages visitors instantly, providing answers and suggestions without delay and initiating conversations based on specific visitor actions or conditions. This ensures valuable potential clients do not slip away. 

• Routing and Alerts: AI Live Chat knows when a lead needs more help. It automatically assesses their needs and routes them to the best rep for continued conversation and action. 

• Reporting and Analytics: Offers custom dashboards to track chat engagement, rep performance, pipeline creation, and sales velocity for data-driven decisions that improve lead conversion rates.  

Pricing

As part of our Inbound Plan, you can access AI Live Chat and all its features for just $2,000/month. However, we offer a more robust plan–the Go Allbound Plan, which combines the Inbound, Outbound, and Spotlight Plans for just $2,500/month. 

Pros

• Holds realistic conversations, overcoming typical chatbot frustrations

• Offers detailed analytics to drive smarter sales strategies

• Supports video chat with real employee avatars to boost trust and engagement

• Available 24/7, ensuring every lead is attended to, even during off-hours

• Reduces the sales team’s workload by passing on only high-quality leads

Cons

• No free trial

2. Engati

Engati is a conversational AI platform that offers chatbot and live chat solutions for businesses. It specializes in omnichannel engagement, allowing companies to connect with customers across different platforms, such as WhatsApp, Facebook Messenger, and Instagram. 

Engati's platform is designed to enhance customer experiences and streamline communication through advanced AI capabilities.

Key Features

• eSenseGPT: A proprietary AI that powers chatbots, providing personalized and intent-based responses.

• Low-Code Bot Builder: Allows for easy creation and customization of bots without deep technical expertise.

• Live Chat Integration: Combines AI automation with live agent support for complex queries.

Pricing

Engati offers a range of pricing plans starting with the Accelerator Plan ($99/quarter), for WhatsApp integration only. It also offers Growth and Enterprise plans which are fully customizable with the features you need.  

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Pros

• Supports a wide range of channels, making it versatile for various business needs

• Low-code bot builder simplifies the creation and deployment of chatbots

• Offers extensive customization options, including personalized templates

Cons

• Onboarding can be challenging for new users, with slow response from support

• Technical glitches like bot renaming issues have been reported

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3. Chatfuel

Chatfuel is an AI-driven chatbot platform that specializes in automating customer interactions across various messaging channels, including WhatsApp, Facebook Messenger, and Instagram. It offers businesses a way to engage with customers, automate responses, and improve sales and customer service.

Key Features

• Integration: Chatfuel integrates with ChatGPT to act as a sales assistant offering product recommendations. It also seamlessly integrates with tools like CRM systems, Google Sheets, Stripe, and more. 

• AI-Powered Agents: Capable of handling tasks like lead qualification, booking appointments, and answering FAQs.

• Multichannel Support: Chatfuel can be used as a sales chatbot on WhatsApp, Facebook Messenger, Instagram, and websites. 

Pricing

Chatfuel offers two plans: 

• Business Plan at $14.99/month, offering up to 1000 conversations per month.

• Enterprise Plan at $300/month, offering everything in the Business Plan with bot-building services. 

Pros

• Easy to set up and use with a range of templates and customization options

• Suitable for businesses of all sizes, from small enterprises to large corporations

• Supports many functionalities–sales, lead generation, and customer support 

Cons

• No free plan

• Some users may find the initial setup and configuration process challenging

• Advanced features and integrations require higher-tier paid plans

4. Drift

Drift is a conversational AI platform designed to facilitate customer engagement and drive sales with its chatbots. It focuses on creating personalized and interactive experiences for users, particularly in sales and marketing contexts, helping businesses engage with visitors in real time.

Key Features

• Conversational Marketing & Sales: Automates lead qualification, booking meetings, and providing personalized messaging.

• Account-Based Marketing: Tailors messages for targeted accounts to enhance engagement.

• Conversational AI: Utilizes AI to deliver human-like interactions, enhancing the customer experience.

Pricing

Drift pricing starts at $2,500/month for the Premium Plan, which includes live chat, meetings, custom chatbots, and real-time notifications. There are also Advanced and Enterprise Plans, both of which are customizable based on your particular needs.  

Pros

• Drift’s AI provides personalized and genuine customer interactions 

• Seamless switch from bot to humans

• Allows for highly personalized interactions, improving user engagement

Cons

• Most useful features are available on the higher-priced packages

• The advanced chatbot builder may require technical expertise

5. Tidio

Next on our list of the best AI sales chatbots is Tidio. Tidio is a comprehensive platform offering AI-driven chatbots designed to enhance customer support and engagement. 

It is widely used in ecommerce, providing tools for automating customer service, managing live chats, and improving sales. It integrates with tools like Messenger, Instagram, and email for centralized communication.

Key Features

• Lyro AI Chatbot: Automates responses to common questions and performs tasks like order tracking and ticket creation.

• Omnichannel Support: Integrates with websites, Facebook Messenger, Instagram, and email.

• Analytics and Reporting: Offers real-time data on customer interactions and chatbot performance.

Pricing

Tidio offers a free plan for its Lyro AI chatbot with basic features. You can get more conversations and features by subscribing to either the Lyro AI Plan ($39/month) or the Tidio+ Plan ($749/month). The Tidio+ plan can be customized to suit specific business needs.  

Pros

• Simplifies centralized monitoring of customer interactions 

• Customizable live chat widgets enable real-time visitor conversations

• Automates common FAQs, saving time for customer service representatives

Cons

• Notifications for incoming conversations may not be immediate

• Managing messages from multiple e-commerce sites in one tab can be cumbersome

• Costs can increase with additional users, making it expensive as the team expands

6. Watermelon Pulse

Watermelon Pulse is an AI-powered chatbot platform designed to automate customer service and sales interactions. It offers a user-friendly interface for businesses to create chatbots that can operate across multiple channels, including websites, Facebook, Instagram, and WhatsApp.

Key Features

• GPT-4o Powered AI: Uses advanced AI for accurate responses and complex problem-solving.

• Conversational Capabilities: Can talk to your customers as an experienced agent, answering questions and offering recommendations.

• Customizable Chatbots: Easily build and customize chatbots to align with brand voice and requirements.

Pricing

Watermelon offers a pricing structure based on the required features and scale of deployment.  The available plans include Basic (€99/month), Premium ((€199/month), Business (€399/month), and Enterprise (€1499/month). These prices increase as users add more conversations to the plans. 

Pros

• User-friendly interface for building and deploying chatbots

• Advanced AI ensures accurate and relevant responses.

• Automatically transfers complex inquiries to human agents

Cons

• No free plan

• Advanced features may be expensive, depending on the business scale

• Some advanced customizations might require additional technical expertise

7.  Zendesk

Zendesk offers a unified platform that improves the efficiency of customer interactions. This includes an AI-powered chatbot designed to streamline sales and support interactions.

It allows you to engage your prospects across different platforms, including email, websites, or even social media. 

Key Features

• Omnichannel Support: Handles interactions across chat, messaging, email, and social media.

• AI and Automation: Uses AI to manage simple queries, escalate complex issues, and automate workflows.

• Customizable Bots: Offers tools to build bots with custom responses and branding.

Pricing

Zendesk's pricing includes multiple plans:

• Suite Team: $49 per user/month

• Suite Growth: $79 per user/month

• Suite Professional: $99 per user/month

• Suite Enterprise: $150 per user/month 

A 14-day free trial is available for all plans except the Suite Enterprise. 

Pros

• Works seamlessly with various CRM systems and tools

• Combines all customer interactions into a single channel for consistency

• Dedicated FAQ builder to address customers’ queries better

Cons

• Premium features can be expensive, especially for smaller businesses

• Users have reported data management issues

• New users might find all the features overwhelming

Close More B2B Sales with ServiceBell Live Chat

AI sales chatbots are revolutionizing the game. These smart, conversational AI bots can really impress your customers, aiding in converting traffic into qualified leads. Sales teams can now seal deals quicker and with reduced stress.

ServiceBell’s AI Live Chat is an excellent tool for integrating human-like interactions into your sales process. Its real-time engagement capabilities and seamless CRM integration make it particularly suitable for marketers and brands looking to enhance customer engagement, automate lead qualification, and improve conversion rates. 

Want to learn more? Book a demo today for free to see ServiceBell in action.

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