Helpful Summary 

• Overview: We review seven great Aircall alternatives to consider if Aircall isn’t meeting your outbound dialing needs.

• Why Listen to Us: We not only offer an innovative, inbound-aware outbound dialer but also evaluated tons of Aircall alternatives while building it.

• Why it Matters: Exploring alternatives to Aircall can significantly improve your sales call process.

• Action Points: We recommend taking a look at ServiceBell, JustCall, Dialpad, Convoso, PowerDialer by Call Cowboy, and CloudTalk.

• Further Research: Read the ServiceBell blogs for expert insights into power dialing, sales call efficiency, and more.

Looking for the Best Aircall Alternatives?

Aircall is a popular business communication software with a lot going for it in the feature department. But, unfortunately, issues with support, call quality, and security leave many sales teams looking for alternatives.

Is that you? You’re in the right place.

In this ServiceBell guide, we introduce you to seven Aircall alternatives that improve on many of the pain points you may have with Aircall. Our goal is to help you find a tool that empowers your sales team to make the most of their time.

But first…

Why Listen to Us? 

We know what to look for in a great outbound dialer. We’ve been in the sales game for years and have built an allbound (inbound + outbound) sales platform that hundreds of GTM teams rely on daily for their revenue goals.

We aren’t here to bash Aircall, but we do want to share our expertise and knowledge so that you can find a tool that works well for you.

What Is Aircall? 

Aircall is a business phone and communication platform offering inbound and outbound call solutions. Its outbound features include a pretty standard power dialer that works like almost every other solution out there—you connect your call list, and the power dialer works its way through it sequentially.

Other important features of the outbound dialer include clear, actionable analytics, an easy setup process, and the ability to integrate with other 100+ tools you may already be using (like Slack, Salesforce, HubSpot, and Intercom).

Overall, it’s a well-designed platform for business calling, with a few features that make it a good fit for sales teams in particular. Now, let’s talk about some of the flaws.

Why Do People Look for Aircall Alternatives?

Frustrating Support

Like any software solution, you could encounter technical glitches with Aircall. In these situations, you need to be able to rely on support to fix the issues quickly so that your productivity doesn’t take too much of a hit. 

Unfortunately, many Aircall users complain of unresponsive customer service. Long wait times and unhelpful interactions can be incredibly frustrating, especially when you're dealing with a critical issue that is preventing high-volume call days and call blitzes.

Unreliable Call Quality

Crystal-clear call quality is a must for effective communication—especially on sales calls where every word carries weight. 

Sadly, with Aircall, we’ve seen a couple of instances of dropped calls and many more instances of audio issues. This can be incredibly disruptive, potentially damage your reputation and hurt your bottom line. 

When you're investing up to $1,800 to $7,200 for annual licenses for your team, the minimum you should expect is reliable calling. 

Security Concerns

We’ve also seen some users raise concerns regarding security vulnerabilities. While Aircall likely takes security seriously, any potential security gaps can be a major red flag—especially when dealing with sensitive customer information.

7 Fantastic Aircall Alternatives for Sales Teams 

1. ServiceBell

2. Dialpad

3. JustCall

4. Convoso

5. Phoneburner

6. PowerDialer by Call Cowboy

7. CloudTalk

1. ServiceBell

ServiceBell Outbound is an Aircall power dialing alternative designed specifically for sales teams.

We offer both power and parallel dialing, along with a suite of other sales tools in an integrated allbound platform. What does allbound mean? Great question—it means that you can centralize your inbound and outbound sales activities in one place for maximum efficiency.

For example, you can use ServiceBell’s visitor monitoring tools to keep track of every visitor on your site. When one matches your ICP, you’ll get an alert. Then, you can enrich their profiles with our data integrations and add them directly to your daily call list for instant, targeted outreach.

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Key Features 

• Power Dialer: Upload a call list or connect a CRM like Apollo, HubSpot, or Salesforce and work through it in sequence.

• Parallel Dialer: Dial up to 9 numbers at once to maximize the chances of a successful connection.

• DNC Tags: Tell the system to avoid certain numbers by adding a ‘Do not call’ tag to accounts and profiles.

• Voicemail Drop: Pre-record voicemails and instantly drop them into voicemail boxes, increasing call volume and efficiency.

• Virtual Salesfloor: Let teams and managers listen to calls, offer feedback, and learn from each other via Zoom-like videoconferencing.

• Integration Options: Connect with popular CRM and lead management tools to easily import and export data.

Pricing 

ServiceBell Outbound is the plan that houses all our outbound dialing features. It costs $500 per month for three users, with additional users charged at $200 per month each. 

ServiceBell Inbound and Spotlight are available separately, or you can bundle everything with our Go Allbound plan for $2,500 per month. This is how you maximize the ROI of your outbound strategy with inbound-aware tools.

Pros 

• Responsive customer support 

• Multiple dialing modes

• Inbound-aware

• User-friendly interface 

• Easy to use 

• Great integrations

Cons 

• No free trial

2. Dialpad

Dialpad offers a power dialer that’s designed for efficiency and scalability. It also integrates seamlessly with Salesforce, so you can manage outbound calls and access customer data within a familiar CRM environment. 

Another selling point is that you can conduct international calling campaigns from Dialpad. So, you don’t have to invest in a separate regional system for international power dials. 

Key Features

• Real-Time Call Monitoring with AI Sentiment Analysis: Gain live insights into call sentiment, providing valuable feedback and coaching opportunities during calls.

• Call Recording: Record calls to highlight areas for improvement and support training and development initiatives. 

• Voicemail Drop: Save time and maintain consistency by leaving pre-recorded messages directly to voicemail.

Pricing

Dialpad’s monthly pricing begins at $70 per user, which allows you to access features like call recording and transcription. This price drops to $60 if you pay annually.

Pros

• Streamlined workflow with Salesforce integration

• Real-time feedback and coaching through AI sentiment analysis

• Improved efficiency with automated call sequencing

• Increased productivity with features like voicemail drop

• Global reach with multi-country calling capabilities

Cons

• While it integrates with Salesforce, it may not integrate as seamlessly with other popular CRMs

3. JustCall

JustCall is a cloud-based phone system with tons of features designed for sales teams, including a powerful sales dialer that offers three modes—predictive, auto, and dynamic.

What really caught our attention about JustCall was the callback rescheduling feature. With it, you can automatically filter and re-engage leads who initially missed your call.

Key Features 

• Local Number: Dial with local numbers to increase pick-up rates around the world.

• CRM Integration: Integrates with various CRM systems, allowing you to effortlessly manage call data and customer interactions within your existing tools.

• International Calling: Facilitates calling across borders, supporting global sales strategies and outreach efforts.

Pricing 

JustCall’s base plan starts at $29 per user monthly, but this doesn’t give you access to the sales dialer. You’ll have to go for the Pro plan which costs $69 per user monthly. You can also save up to 35% if you pay annually. 

Pros

• Increased call volume thanks to automated dialing

• Enhanced CRM functionality through seamless integrations

• Supports training and compliance through call recording capabilities

Cons

• Initial setup and integration with your CRM can be complex and time-consuming

4. Convoso

Convoso is a browser-based call center solution designed to optimize outbound call operations and boost conversion rates.

Its power dialer is just one piece in its comprehensive suite of productivity-enhancing features. You can also access a nice predictive and preview dialer to support a wide range of outbound calling scenarios.

Key Features 

• Dynamic Caller ID: Increase answer rates by displaying local caller IDs when needed. 

• Workflow Automation: Streamline processes by automating repetitive tasks like follow-ups.

• Real-Time Reporting: Gain valuable insights into your sales team's performance with detailed analytics and reporting.

Pricing 

Not publicly available.

Pros 

• Easy to use 

• Increased lead reach 

• Dedicated customer support 

Cons 

• Can be a bit overwhelming

5. PhoneBurner

PhoneBurner offers a power dialer designed specifically to accelerate your sales process. The tool helps you connect with more prospects within the shortest possible time frame. 

It allows you to dial up to 80 contacts per hour without annoying connection delays. Another selling point? You can transfer calls between sales reps as needed. 

Key Features

• Local Caller ID: Increase answer rates by displaying local phone numbers to your prospects, fostering a sense of familiarity and trust.

• One-Click Voicemail Drop: Leave pre-recorded voicemails efficiently with a single click, allowing you to move on to the next call quickly without wasting time.

• Automated Email & SMS Follow-Up: Maintain consistent communication and engagement with prospects by triggering automated email and SMS messages based on call outcomes.

Pricing 

The cheapest plan starts at $149 per user monthly but can go down to $127 when billed annually. This gives you access to almost all the basic features you need for power dialing. But if you need advanced features like AI noise cancelation, you’ll have to opt for the more expensive plans. 

Pros 

• High call volume capabilities boost outreach efficiency

• Streamlines workflow and data management

• Automates post-call actions 

Cons 

• Steep learning curve

• Expensive 

6. PowerDialer by Call Cowboy

PowerDialer is a no-frills power dialer that does exactly what it says on the tin—increase your sales team's call volume and efficiency.

This Aircall alternative is a strong choice for teams looking for a straightforward power dialing solution. That said, it does offer some extras. There are some call tracking and analytics features that offer insights into when your contacts are most likely available to answer your call.

Key Features

• Conversion Tracking: Get a glimpse into how well you’re converting your prospects to customers.  

• Call History Logging: View data about your latest calls for reference or analysis. 

• Customizable Call Scripts: Improve message consistency by creating custom call scripts that your team can access during calls.

• Contact note: Record your interactions in a dedicated note for future reference, training, or compliance.

Pricing 

PowerDialer by Call Cowboy costs $79 per user per month.

Pros 

• Boosts call volume and productivity by reducing downtime between calls

• Offers customization options to tailor the dialing experience to your needs

• Provides essential call recording and analytics features at a competitive price

Cons

• Lacks some of the advanced features available in more comprehensive platforms (e.g., voicemail drop, automated follow-up)

• Can be difficult to scale

7. CloudTalk

CloudTalk is a popular cloud-based call center software with a ton of features for sales teams—including a nice power dialer. You can also benefit from tools like voicemail drop for quickly leaving messages and smart dialing for automatically prioritizing your call list.

Key Features

• Smart Dialer: Prioritize your calling list using smart criteria and automatically eliminate voicemails and busy signals.

• Click to Call: Initiate calls directly through your CRM or the CloudTalk web interface with a single click. 

• Call Monitoring: Monitor your team's calls in real-time to provide coaching and improve communication effectiveness.

Pricing 

CloudTalk’s Expert plan is where you’ll find the power dialing features—and it’ll cost you $50+ per user per month. 

Pros 

• Intuitive and easy-to-use interface 

• Better customer support than Aircall 

• Good security 

Cons 

• Frequent glitches reported

• Limited entry-level plan

Step Up Your Sales Game With an Aircall Alternative

While Aircall offers a number of great sales features, it falls short in many important ways, including:

• Customer support

• Security

• Call quality

…and more. 

If these concerns raise red flags for you, it’s worth looking into Aircall alternatives. For example, with ServiceBell, you get a dual-purpose outbound dialer that integrates instantly with your CRM to pull in data and activities automatically. 

Want to learn more? Book a demo to see ServiceBell in action.

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