Helpful Summary

• Overview: We introduce seven CloudTalk alternatives that simplify and enhance outbound dialing strategies.

• Why Listen to Us: We recently launched an outbound dialing tool to compliment our allbound platform, so we know the space well.

• Why It Matters: Switching to more reliable alternatives can significantly improve call quality, uptime, and team productivity.

• Action Points: Check out the following alternatives—ServiceBell, Salesfinity, CRMDialer, NeoDove, Outplay HQ, Leadsrain, and Klenty.

• Further Research: Check out the ServiceBell blog to better understand the different types of outbound dials and outreach strategies.

Looking for the Best CloudTalk Alternatives for Outbound Dialing?

CloudTalk is one of the most popular call center software options. 

Tens of thousands of users worldwide rely on its outbound dialer, but that doesn't mean it's the perfect fit for every business. In fact, frequent call issues combined with poor customer support and a tricky UI make it a bad fit for many sales teams.

In this ServiceBell guide, we tackle this issue head-on. We review seven of the top CloudTalk alternatives for outbound dialing and help you find the best option for your business.

But before we do

Why Listen to Us?

At ServiceBell, we're not just another provider. We’re proud to offer the world’s first inbound-aware outbound dialer. With years of experience working with sales and customer success teams, we've honed our understanding of the market and the needs of businesses like yours.

Our team has tested countless outbound dialers and can confidently say that these seven options are among the best in the industry. We've considered factors like call quality, ease of use, integrations, and customer support to bring you a comprehensive overview of each alternative.

What Is CloudTalk?

CloudTalk is a cloud-based contact center solution with reliable outbound sales dialers. It offers two main outbound dialing modes—a power dialer and a parallel dialer.

One thing most users love about CloudTalk is its AI features. AI can analyze customer behavior and create personalized sales call scripts. This lets you tailor your sales calls to each customer, making your outreach efforts more effective.

CloudTalk also offers many features to support your outbound dialing efforts, including access to international numbers, seamless integrations with CRM platforms, 3-way outbound calling, call transfers, and more.

But this isn’t a flawless tool.

Why You Should Consider CloudTalk Alternatives

Call & Connection Issues

Call and connection issues are by far the most common complaint about CloudTalk. Many CloudTalk reviews on G2 (over 101 out of 920) mention issues like dropped calls, poor audio quality, and lagging during calls.

This can be a major problem—especially since being able to make calls is the most fundamental function of any phone system. If your sales team is constantly dealing with call issues, it can significantly hinder their productivity and ultimately impact your bottom line.

Limited Features

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The next most common complaint is that CloudTalk doesn’t offer the widest or deepest set of features. Yes, it offers the basics—but lots of users are disappointed in things like analytics and reporting, customization options, and integration capabilities.

This may or may not be a dealbreaker for your business. If it is, just know that we’ll be covering plenty of alternatives that offer more robust feature sets.

Delays Getting Numbers

This is a more specific criticism, but it’s one that lots of users mention.

Acquiring phone numbers on CloudTalk can be very time-consuming. It typically involves placing an order, waiting for processing, and then facing an additional activation window. This multi-day delay can be inconvenient—especially if your business needs to get things running immediately.

7 CloudTalk Alternatives for Outbound Sales Dialing

1. ServiceBell

2. Salesfinity

3. CRMDialer

4. NeoDove

5. Outplay HQ

6. LeadsRain

7. Klenty

1. ServiceBell

ServiceBell is an allbound platform designed to help you enhance relationships with leads and close more deals. As part of this mission, we recently launched our inbound-aware outbound dialer—and we’re already seeing great results.

The dialer has two modes—power dialing and AI parallel dialing. 

It’s also integrated with all of our other inbound tools, from visitor identification and live video chat to alerts and routing. For example, when a high-intent lead visits your website, the visitor detection system immediately alerts you.

You can then analyze these prospects and add them to your contact list if they match your ICP. Now, with our outbound dialers, you can reach them at scale. And since they're already showing high intent, you'll have a better chance of closing.

Key Features

• Multiple Dialer Modes: Quickly switch between parallel dialing (for high-volume campaigns) and power dialing (for a more personalized approach).

• Seamless CRM Integrations: Syncs lists, sequences, recordings, transcriptions, activity, and dispositions with popular CRMs like HubSpot, Apollo, Salesforce, and SalesLoft.

• Advanced Analytics: Provides valuable insights to track performance and optimize your sales strategy.

• Virtual Salesfloor: Creates a collaborative space for cold calling teams, allowing real-time call monitoring and coaching.

• Voicemail Drop: Make your voicemail sound natural and personalized with pre-recorded messages that can be dropped into the call.

• Local Presence: Show local area codes to increase answer rates and build trust with prospects.

• Spam Monitoring: Protects your reputation by ensuring your calling numbers are not flagged as spam.

Pricing 

ServiceBell Outbound is the plan that houses all our outbound dialing features. It starts at $500 per month for three users, and you can add additional users for $200 per month each.

We also offer separate plans for ServiceBell Inbound (live chat, co-browsing, routing, etc.) and Spotlight (visitor detection), as well as a bundled plan called Go Allbound that lets you build a holistic allbound strategy.

Pros

• Targets high-intent leads for efficient, effective outreach

• Integrates seamlessly with popular CRM platforms

• User-friendly interface

• Provides comprehensive analytics and insights

• Fosters collaboration through features like virtual salesfloor

Cons

• No free trial

2. Salesfinity

Salesfinity is a sales engagement platform that uses AI to optimize your outbound sales calls. Just like ServiceBell, it offers AI parallel dialing and power dialing that both try to connect your reps with live prospects as fast as possible to maximize talk time.

This CloudTalk alternative also has conversational AI features that you can use to analyze call data and extract actionable insights. For example, you can pinpoint your most effective cold-calling techniques, top-performing reps, and areas for improvement.  

Key Features

• Collaborate on Salesfloor: Enables real-time sales collaboration, fostering teamwork and knowledge sharing.

• Call Recording: Records calls for quality control, coaching, and reference.

• AI Call Summary: Generates summaries of calls using AI, saving reps time and improving follow-up efforts.

• Lead Scoring: Uses AI to prioritize leads based on their potential value.

Pricing

Salesfinity's paid plans start at $149 per user per month. This basic Silver plan offers power dialing but lacks AI parallel dialing, call summaries, and lead scoring. To unlock these features, you'll need to pay at least $349 per user per month for the more expensive Gold plan.

Custom plans are available for enterprise customers.

Pros

• User-friendly interface

• AI features streamline dialing 

• Comprehensive reporting delivers actionable insights

Cons

• The mobile app experience isn’t amazing

• Uploading large contact lists is confusing

3. CRMDialer

CRMDialer offers a comprehensive solution for outbound sales that combines a powerful dialer with an integrated CRM. This eliminates the need for third-party integrations and lets your teams focus on selling rather than managing multiple tools.

A key feature we appreciate is the "follow-up reminder pop-up." This helps agents complete crucial follow-ups with potential customers. Besides dialing, CRMDialer also supports multichannel outreach with support for SMS and email.

Key Features

• Voicemail Drops: Save time by automatically leaving voicemails after unanswered calls.

• Local Presence: Increase call answer rates by displaying local phone numbers to prospects.

• Call Recording: Support quality control, coaching, and team development with reliable recordings.

• Listen, Whisper, and Barge: Real-time call monitoring features to support and coach agents during calls.

Pricing

CRMDialer offers a 14-day free trial. The entry-level Essential plan costs $149 per month and includes 5,000 voice minutes, unlimited users, and access to its CRM system. 

Pros

• Integrated dialer and CRM

• Feature-rich platform

• Responsive customer support team

Cons

• Integration with external CRMs is impossible

4. NeoDove

NeoDove is a tele-calling platform that offers three outbound dialing modes—power dialer, predictive dialer, and progressive dialer. 

Regardless of the mode you opt for, NeoDove promises to help you increase your call attempts by up to 200% through fine-tuned automation.

Key Features

• Multiple Dialing Methods: Choose from SIM-based, cloud-based, or VoIP calling to suit your needs.

• CRM Integration: Stores customer data in a central location, streamlining communication and outreach efforts.

• Individual Call and Lead Statistics: Provides insightful data to track performance and identify areas for improvement.

• Call Back Scheduling: Ensures no lead slips through the cracks by allowing reps to schedule follow-up calls in a few clicks.

Pricing

NeoDove has a basic plan that costs 20,000 rupees (approximately $240) per month. You can also request custom pricing based on your team's specific needs.

Pros

• User-friendly interface

• Responsive and helpful customer support team

• Clear product demo sessions

Cons

• Generating reports can be cumbersome

5. Outplay HQ

Outplay HQ is a comprehensive sales engagement platform that aims to streamline outbound sales dialing. It has an “autodialer,” which is essentially a power dialer that automatically dials through your leads list in sequence. 

This CloudTalk alternative also lightens your sales team's admin workload with automated features for call transfers, call logging, and even post-call tasks. 

Key Features

• Local Presence: Increases answer rates by displaying local phone numbers to potential customers.

• Call Recording: Records all outbound calls to help monitor call quality and compliance.

• Call Monitoring: Allows managers to listen in and coach in real-time to improve performance.

• Multi-Channel Outreach: Integrates calls with emails and SMS messages to create robust sales sequences.

Pricing

You'll need the Growth plan to access the dialer, which costs $99 per user per month. Outplay HQ also offers a 14-day free trial to let you explore its features before committing.

Pros

• Boosts efficiency with automated dialing

• Increases call pick-up rates with local presence

Cons

• Setting up complex sales sequences can be challenging

• Pricing for advanced features isn’t publicly available

6. LeadsRain

LeadsRain offers a cloud-based predictive dialer to help you streamline your outbound sales calls.

The star of the show is LeadsRain’s AMD (answering machine detection) technology. This smart feature filters out calls answered by automated machines, ensuring your reps only connect with live prospects.

Key Features

• Schedule Calls: Let your reps plan their days effectively with scheduling features for outbound calls.

• Centralized Agent Desktop: Centralizes your CRM and dialer into a single platform for a seamless workflow.

• Local Caller ID: Increases answer rates by displaying local phone numbers to potential customers.

• Real-Time Reporting: Provides valuable call analytics to track performance and identify areas for improvement.

Pricing

LeadsRain offers a pay-as-you-go pricing model. Pricing varies by country, but for the US, the base plan starts at $200. With this plan, you get toll-free numbers ($20 per quarter) and local numbers ($10 per quarter). Plus, outbound calls are billed at $0.02 per minute. 

Pros

• PAYG pricing

• Easy to onboard and use

• AMD technology enhances efficiency

Cons

• Costs can climb quickly with high call volume

7. Klenty

Klenty stands out for its multi-mode outbound sales dialer that offers power, parallel, and focus modes.

It also has a CRM dialer that integrates well with the top CRM platforms like Zoho, PipeDrive, Salesforce, and more. This means you can make all the necessary calls without ever leaving your CRM.

Key Features

• CRM Dialer: Make calls directly from your CRM to save time and effort.

• Multi-Mode Dialer: Choose between power, parallel, or focus mode depending on your sales strategy.

• Automated Voicemail Drop: Save time by recording and pre-setting voicemails to be dropped when the recipient doesn't pick up.

• Advanced Analytics: Get in-depth insights into call activity, including success rates, average duration, and more.

Pricing

Klenty's dialing features are only accessible with the Power plan, which costs $60 per user per month (when billed annually). Opting for quarterly billing increases the price to $75 per user per month.

Pros

• Versatile dialing modes

• Integration with popular CRMs

• Responsive customer support 

• Transparent pricing structure with clear costs

Cons

• Occasional bugs and glitches 

• CRM integration is not as straightforward

Dial Smarter with the Top CloudTalk Alternatives

While CloudTalk may be a popular choice for outbound dialing, it may not be the best fit for everyone. If you're seeking better alternatives, the seven options covered above are a great starting point.

Are you looking for an outbound dialer that goes above and beyond? 

With ServiceBell, dialing is a small (but very important) piece of our fully integrated allbound platform. From identifying ICPs on-site to dialing them to scheduling meetings, we offer tools to help you streamline your sales process from start to finish.

Schedule a demo to see ServiceBell in action.

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