Helpful Summary 

• Overview: We provide insights on the seven best Nextiva alternatives for auto-dialing.

• Why Listen to Us: We’ve recently developed our own autodialer, and in the process, we’ve researched and tested tons of options on the market.

• Why it Matters: Alternatives to Nextiva can offer simpler, more cost-effective solutions without compromising on functionality.

• Action Points: We recommend the following Nextiva alternatives: ServiceBell, PhoneBurner, JustCall, RingCentral MVP, RingOver, Kixie Powercall, and Mojo Dialer. 

• Further Research: Read our blogs to understand the different auto-dialer types and effective cold outreach strategies. 

Looking for the Best Nextiva Alternatives? 

Nextiva is one of the most established contact center solutions. But that doesn’t automatically mean it’s the right choice for everyone—especially if you’re mainly looking for an auto-dialer to boost your sales strategy.

Maybe you’ve had issues with Nextiva—like the support inconsistency, call quality, or even occasional software glitches—and you’re looking for alternatives. Or maybe you just want to see what other promising autodialers are out there. 

Either way, this ServiceBell guide has you covered. Here, we’ll introduce seven excellent alternatives to Nextiva for your auto-dialing needs.

But first…

Why Listen to Us? 

At ServiceBell, autodialing is a big part of our outbound platform. We’ve tested many great (and not-so-great) autodialers and are using this experience to help you make the right choice.

We’re not here to bash Nextiva—it’s a solid autodialer with plenty of features. However, we understand that everyone’s needs are different, and what works for one company may not work for another.

So, keep reading if you’re on the fence about Nextiva or just curious about alternatives.

What Is Nextiva? 

Nextiva is a call center software that offers auto-dialing as one of its features. It allows users to set up automated calls to a list of contacts, saving time and effort for businesses with high call volumes.

There are two ways to use an autodialer with Nextiva. 

The first is the built-in autodialer. You can use this option on any of Nextiva’s cloud contact center plans. However, contact center plans are more expensive than business communication plans. The second way to use an autodialer on Nextiva is via third-party integration using its SIP trunking service.

Nextiva’s built-in dialer lets you import contact lists from your CRM and dial those numbers at scale. However, a big selling point Nextiva has is that you can directly integrate its contact center into your preferred CRM. So, instead of transferring your list to the contact center, you can directly auto-dial without leaving your CRM interface.

Why You Should Consider Alternatives to Nextiva

Complexity and Cost

Nextiva’s auto-dialer isn’t a standalone feature—it’s integrated into the contact center platform. So, you need to pay for a full-blown contact center if you want to access this feature.

We don’t advise this for two reasons:

1. Feature overload can make your cold calling unnecessarily complicated.

2. You’ll end up paying more for features you don’t use.

Call Quality Concerns

Consistent, high-quality calls are prerequisites for successful sales interactions. If you've encountered issues with call drops and audio problems while using Nextiva (like many of its users), you should consider changing. 

Customer Service Challenges

Despite Nextiva's promise of top-notch customer support, our experience suggests a more mixed one. While some users praise the responsiveness and helpfulness of their customer service team, others have complained about long wait times and unhelpful representatives.

We’ve also seen instances of bias—particularly towards small businesses. One customer even remarked, "If you're not a Fortune 500 company, they treat you like crap." So, if you’ve faced this issue with Nextiva, an alternative might be a better fit.

7 Best Nextiva Alternatives for Autodialing

1. ServiceBell

2. PhoneBurner

3. JustCall

4. Mojo Dialer 

5. RingCentral MVP

6. RingOver

7. Kixie Powercall

1. ServiceBell

At ServiceBell, we offer the world’s first and only inbound-aware autodialer integrated into our allbound (inbound + outbound) platform. 

Here’s how it works.

First, our visitor identification features let you ID high-intent visitors in real-time. Then, you can use our data enrichment tools to figure out who is behind each high-intent visit. Finally, you can add promising prospects directly to your call list using our integrated dialer.

Our autodialer can toggle between two modes—power dialing and AI-driven parallel dialing. 

Our power dialer dials your contacts automatically, one at a time, minimizing downtime between calls for your sales reps. Our AI parallel dialer allows you to dial multiple up to nine numbers simultaneously. When one of them answers, our AI instantly routes the call to your rep. 

Key Features 

• Multiple Modes: Swap between power dialing and AI parallel dialing depending on whether you prioritize volume or high-impact conversations.

• Intelligent Routing: Our AI algorithm ensures that the most qualified prospects are connected with your reps, increasing conversion rates and ROI.

• CRM Context: Our autodialer integrates seamlessly with CRMs like HubSpot and Salesforce to give reps valuable context about each prospect.

• Visitor Tracking: Identify high-intent visitors who match your ICP and instantly add them to your daily call list.

• User-Friendly Interface: Access all ServiceBell’s features through a beautiful, accessible interface you can pick up in minutes.

• Actionable Analytics: Gain valuable insights into your dialing performance with detailed analytics.

• Pre-Recorded Voicemail Drops: Leave pre-recorded voicemails for unanswered calls to maximize your outreach efficiency.

• Spam Monitoring: Protect your reputation by ensuring recipients don't flag your calling number as potential spam.

• Virtual Sales Floors: Enhance training and collaboration with virtual sales floors that let reps listen to and comment on each other's calls.

Pricing 

ServiceBell Outbound starts at $500 per month (billed annually) for three seats. You can add additional seats for $200 per month. This plan includes access to AI parallel dialing, power dialing, our virtual salesfloor, and key integrations.

Want to maximize the impact of ServiceBell Outbound? Pair it with ServiceBell Spotlight (starting at $250 per month) and ServiceBell Inbound (starting at $2,000 per month). This will let you create a fully integrated inbound-outbound sales process.

Pros 

• Beautiful and intuitive UI

• Inbound-aware dialer

• Responsive customer support

• Options for training and onboarding

• Wide range of features

Cons 

• Features are tailored to sales teams

2. PhoneBurner

PhoneBurner is a cloud-based autodialer solution designed specifically for power dialing. 

While it may not offer features like parallel dialing or predictive dialing, it still delivers solid performance. This Nextiva alternative promises to boost your sales, leads, and productivity by up to 400%. Plus, you can dial up to 60-80 contacts per hour with minimal spam alerts, hang-ups, or awkward pauses.

Key Features 

• Branded Caller ID: Increase answer rates by displaying your company name instead of a generic number.

• Cadence Dialing: Set automated dialing intervals to optimize call volume and rep availability.

• Call Deliverability: Maximize call connection rates with features like DNC scrubbing.

• CRM Integrations: Connect PhoneBurner with your CRM—Zoho, Salesforce, Hubspot, etc.—for seamless contact management.

• Reporting and Analytics: Gain valuable insights into your calling performance to optimize your sales strategy.

Pricing 

The standard plan costs $149 monthly. More expensive plans offer more advanced features like AI noise cancellation. 

Pros

• Easy to learn and navigate, even for non-technical users

• Offers good customer support throughout the entire process

• Designed to boost sales productivity and lead generation

Cons

• Lacks call list segmentation options

• Primarily focuses on power dialing

3. JustCall

JustCall offers a range of solutions to enhance your sales processes, including SMS, AI, and calling solutions. This Nextiva alternative features three fantastic autodialing modes—dynamic dialer, “autodialer,” and predictive dialer.

Its predictive dialer mode is more akin to an AI-powered parallel dialer, and its "autodialer" mode is a power dialer.

The most interesting mode is the dynamic dialer. This feature automatically identifies time-sensitive and high-priority leads from your CRM. Then, it allows you to engage with them at scale and improve your conversion chances.

Key Features

• Call Analytics: Track and analyze call performance to identify areas for improvement.

• Automated Redial: Automatically redials unanswered calls to maximize connection rates.

• Onscreen Scripts: Provide clear prompts and guidance for sales reps during calls.

• Local Presence: Set caller ID to display a local phone number, increasing call answer rates.

• Voicemail Drop: Leave pre-recorded voicemails efficiently to save time.

Pricing 

JustCall's base plan starts at $29 per user per month but excludes access to the Power Dialer. Power dialing functionality is available on the Pro plan at $69 per user per month. 

Annual billing offers significant discounts (up to 35%).

Pros

• Reduces agent idle time by automatically dialing the next number

• Easy to use and navigate, even for new users

Cons

• Advanced features like AI-powered call analysis come at a higher price point

4. Mojo Dialer 

Mojo Dialer is an autodialer that's built right into Mojo CRM. It’s definitely worth considering if you prefer to keep your dialer and CRM integrated and don’t want to deal with the hassle of finding two tools that do integrate.

Beyond its cold call capabilities, what we really appreciate about Mojo is how seamlessly it manages post-call activities. It simplifies lead tracking, scoring, and progression through relationship stages. Plus, you can send customizable Q&A forms to leads, categorize them, and schedule appointments—all within the same platform.

Key Features

• Click to Call: Effortlessly initiate calls directly from your CRM contact records with a single click.

• Pre-recorded Answering Machine Drop: Save time by leaving pre-recorded voicemails to unanswered calls.

• Multiple Caller ID Broadcast: Display different caller IDs for various campaigns or locations to boost trust.

• Integrated CRM: Access and manage all of your leads and contacts in one central location.

Pricing

It costs $89 per license for its single-line dialer, which means you can only make one call at a time. For the triple-line dialer (which allows you to make up to three calls simultaneously) you'd have to pay $139 per license.

Pros

• Seamless integration with Mojo CRM eliminates the need for third-party integrations

• Easy to use

• Pre-recorded voicemail drops save time and increase outreach efficiency

Cons

• Focus on cold calling may overshadow other outreach channels

• Pricing might be higher compared to standalone autodialers without built-in CRM

5. RingCentral MVP

RingCentral MVP offers three fantastic autodialer modes—preview, progressive, and predictive. 

We particularly love RingCentral MVP's focus on TCPA compliance. Their autodialer integrates seamlessly with built-in compliance support tools, helping you stay on the right side of regulations. 

Key Features

• Visual Voicemail: Easily manage voicemails with a visual interface, streamlining communication and saving time.

• Collaborative Notes: Share notes and insights on calls with your team in real-time, fostering collaboration and knowledge sharing.

• Call Log Reports: Gain valuable insights into call performance with detailed reports.

Pricing

RingCentral MVP pricing varies depending on features and users. The cheapest option ($30 per user per month) accommodates up to five users and gives you access to visual voicemail and unlimited domestic calling.

Pros

• Prioritizes TCPA compliance for safe and secure outbound calling

• User-friendly interface with familiar dialing options

Cons 

• May offer more features than some sales teams require—but not as bloated as Nextiva

6. RingOver 

RingOver provides a reliable autodialer solution that maximizes profit and team productivity. 

Like RingCentral MVP, Ringover offers various dialing options, including power dialing, progressive dialing, and predictive dialing. It also supports integration with top CRMs like Salesforce, PipeDrive, and Zendesk. 

Key Features

• Click-to-Call: Effortlessly initiate calls directly from web pages with a Chrome extension.

• List Import: Upload contact lists from various formats (CSV, TXT) for efficient dialing campaigns.

• Call Recording: Record calls for training, quality assurance, and future reference.

• Call Analytics: Gain insights into call performance to optimize your outreach strategy.

Pricing

Ringover's Power Dialer is not included in their base plan. It's available in the Advanced plan, which starts at $54 per user per month with annual billing.

Pros

• User-friendly power dialer for rapid call connection

• Click-to-call and CSV/TXT import for convenient list management

• Multiple list management allows for targeted outreach strategies

Cons

• Using the power dialer requires upgrading to a higher pricing tier

• Lacks features like parallel, preview, or predictive dialing

7. Kixie PowerCall

Kixie PowerCall offers a compelling autodialer solution for sales teams that features both parallel and power dialing.

The parallel dialer lets you dial up to 10 leads simultaneously, maximizing call volume and outreach potential. Kixie also tries to keep the connection lag to a minimum. So, depending on your team’s bandwidth, you can make up to a thousand calls a day. 

Key Features

• AI-powered Call Enhancements: Increase pickup rates with local presence, spam detection, and progressive caller ID.

• CRM Integration: Streamline workflows with seamless CRM integration.

• Local Presence: Automatically sets caller ID to display a local phone number, increasing answer rates.

• Call Recording: Review and analyze sales calls for coaching and improvement.

Pricing

You’d have to contact its sales team to get a price. But before then, you can take advantage of a 7-day free trial. 

Pros 

• Very easy to use 

• Exceptional call quality 

• Nice range of CRM integrations 

Cons 

• Slow performance 

• Occasional technical glitches

Choosing the Best Nextiva Alternative 

While Nextiva offers one of the top auto dialers available, it certainly has its fair share of detractors. If you’re one of them, this list is a great place to start looking for a suitable alternative.

At ServiceBell, we’re proud to be the only inbound-aware auto dialer on the market. So, if you’re looking for a Nextiva alternative that offers a more balanced approach to sales that focuses on building relationships with customers, look no further.

Schedule a free demo to experience ServiceBell firsthand.

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