What is a Canned Response?

It’s a pre-saved chat message you can quickly send visitors, to:

• Grab their attention

• Answer common questions

• …or pretty much anything you want

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How to Create & Send Canned Responses

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Canned Response Examples

• Welcome Messages
  → “Hey there! Let me know if you have any questions (this is a real person btw)”
  → “Welcome! I’m [NAME]. I’ll be online for a few hours. Ping me with any questions you have.”

• Attention Grabbers
  → “Hey — could I ask you a question? (human btw)”
  → “Not ChatGPT - real human here haha. Mind if I ask you something?”

• Common FAQs
  ‍→ “Yup! Live video calling is included in ServiceBell’s free tier.
  → “ServiceBell might be able to help your e-commerce site. Could you link me it?”
  ‍→ <First Name> *real person, here live, lol  - happy to show you how <Company/Product> works; any questions on the platform?  :-)
  → <First Name>  *real person, here live, lol  - Click the “Call” Button to video call me live & see how <Company/Product> works!  :-)

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Summary? I Guess?

Do people even read summaries? Does this really need one? 😭